Refund Policy

Contact support@phonestucktotrainai.com within 72 hours of the payment for a video pack. Inside that window, the unused passes from that order can be refunded in proportion to the amount you paid, after we verify the payment and any passes already used. A change of mind does not automatically qualify for a refund of the whole pack. Outside the window, voluntary refunds are generally unavailable. Billing errors, unresolved service faults, and legal rights are reviewed separately. This policy does not limit mandatory consumer rights.

Only a successfully delivered video counts as used. A confirmed failed generation returns its pass once. That return is not a cash refund. Pending or uncertain tasks must settle before a refund amount is final. The refundable portion is the amount paid for the pack, multiplied by its unused passes divided by its purchased passes, less payment processing costs that the processor does not return to us, where the law allows that deduction and it was disclosed. Across refunds for the same purchase, those deductions never exceed 6% of the amount paid, excluding separately charged taxes. There is no added administration fee.

When a refund closes the order, the remaining passes from that order are removed, and watermark-free download from the closed order goes with them. Passes already spent on an order that stays paid keep watermark-free download. A failed task cannot restore passes after the order is closed. Account deletion does not automatically issue a refund. There is no subscription to cancel.